Terms & Conditions

Terms & Conditions
These terms of trade govern the sale and supply of goods by 3 Counties Hydroponics to you.

We recommend that you print and keep a copy of these Terms and Conditions for future reference.
Terms and Conditions of Trade and Website Use

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Delivery of Goods

3 Counties shall deliver the goods ordered to the delivery address which you supply at checkout. All delivery times quoted are estimates only based on availability, normal processing and delivery time.3 Counties may deliver items in an order separately but shall charge you for postage and packing on the first delivery only. Title to the goods will pass to you on payment in full. Risk will pass to you on delivery.

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an e-mail, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case we will email to tell you so.)

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores.

All prices and charges on this site are in UK pounds. They are inclusive of VAT.

The total cost of your order will be the price of the products you order, plus any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

Where we Deliver

Delivery can be to any address in the UK, as well as Eire. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 1.00pm, please calculate your delivery time as if your order had been placed the following working day.

MISSING, DAMAGED OR INCORRECT ORDERS.

Any claim that any Goods or Services have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company within 24 hours of the delivery time. We cannot accept responsibility for any errors/damages notified after that time.

Credit in respect of correctly delivered goods shall be subject to a 35% handling charge together with collection charges where applicable.

Any claim that any Goods or Services have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company in 24 hours of their delivery. We cannot accept responsibility for any errors/damages notified after that time. It is the customers responsibilty to check their deliveries within the 24 hour time period.

Any claim must contain full details of the claim including the reference numbers of any allegedly defective Goods or Services. Where possible, please provide photographic evidence of any damaged goods. Email all photographs to sales@3ch.co.uk 

The Company shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Customer shall if so requested in writing by the Company promptly return any Goods or Services the subject of any claim and any packing materials securely packed and paid to the Company for examination.

The Company shall have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedures in these conditions.
 

Guarantee and Returns Policy

If for any reason you are unhappy with any or all of the goods received, you can return any of them to 3CH for an exchange or refund, providing each is returned to 3 Counties hydroponics within 7 working days from the day after you receive the goods. You shall be responsible for the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. 3CH recommends that you use registered post or recorded delivery when returning goods. 3 Counties shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible, or if an order is cancelled for any other reason under these Terms, 3CH only obligation is to refund the full amount paid by you.

All products must be returned in good condition and in their original packaging. We do not accept any goods back that cannot be sold as new.
We do not accept:
Any grow tents that have been removed from their original packaging.
Any sealed goods such as nutrient truncheons, pH meters, etc cannot be returned once the seal has been broken unless found to be faulty.
We do not accept back nutrients, additives or grow media in store.
If customer has purchased a kit from us be it lighting system or carbon filter, customer needs to bring back all parts of the kits.

It is the responsibility of the customer to ensure that when they are ordering by telephone the sizes, models and choice of products are the correct items. Any costs incurred by us in changing these products will be charged to the customer.

This Website

3 Counties own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
General

Any claim under this condition must be in writing and must contain full details of the claim including the reference numbers of any allegedly defective Goods or Services.
The Company shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Customer shall if so requested in writing by the Company promptly return any Goods or Services the subject of any claim and any packing materials securely packed and paid to the Company for examination.
The Company shall have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedures in these conditions.

Governing Law and Jurisdiction
These Terms and Conditions shall in all respects be construed and interpreted in accordance with the Law of Contract in England and Wales notwithstanding the effect of the law of the European Union. Where the Company and the Customer have contracted to perform in England and Wales or Scotland the competent Court of Jurisdiction shall be the High Court of England and Wales. Where the Customer is resident in the European Union or EFTA, the Company may at its absolute discretion nominate the Court of the Customer’s member state to be the Court of competent jurisdiction under the Brussels Convention. Where the Customer is resident elsewhere the Company shall possess the absolute discretion as to the competent court or jurisdiction.
Invalidity of Terms and Conditions
Under no circumstances shall the Company have any liability of whatever kind for:
Any defects resulting from wear and tear, accident, improper use by the Customer or use by the Customer except in accordance with the instructions or advice of the Company or the manufacturer of any Goods or Services or Goods or Services or neglect or from any instructions or materials provided by the Customer
Any Goods or Services which have been adjusted, modified or repaired except by the Company
The suitability of any Goods or Services for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company
Any substitution by the Company of any materials or components not forming part of any specification of the Goods or services agreed in writing by the Company
Any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions submitted by the Company contained in the Company’s catalogues, price lists or elsewhere since they are merely intended to represent a general idea of the Goods or Services and not to form part of the contract or to be treated as representations
Any technical information, recommendations, statements or advice furnished by the Company its servants or agents not given in writing in response to a specific written request from the Customer before the Contract is made, or
Any variations in the quantities or dimension of any Goods or Services or changes of their specifications or substitution of any materials or components; if the variation or substitution does not materially effect the characteristics of the Goods or services, and the substituted materials or components are of a quality equal or superior to those originally specified.
If for any reason part of these terms and conditions are unenforceable, the validity of the remaining terms and conditions shall not be affected.